Frequently Asked Questions (FAQ)
Quick, clear answers by topic. For any questions, invoices, business orders, returns, or cancellations, please use our contact page or email support@getseyes.com.
Shipping & Delivery
Do you ship internationally?
Yes, we ship to addresses within the United States, United Kingdom, Canada, Australia, and New Zealand. Other international destinations are not available at this time.
What are the processing and delivery times?
Processing time: 1–2 business days.
Transit time: typically 5–7 business days, depending on your state and carrier service level.
Is shipping free?
Free shipping on orders over $50 USD / £40 GBP / CA$65 / AU$75 / NZ$80. Orders below this threshold incur a flat shipping fee, calculated at checkout.
How do I track my order?
You’ll receive a tracking link by email once your parcel is handed to the carrier. Can’t find it? Check spam or reach us via the contact page.
Can I change my shipping address after ordering?
Contact us as soon as possible via the contact page. If your order hasn’t shipped yet, we’ll update it. Once in transit, options may include redirecting to a pickup location or rescheduling delivery (carrier dependent).
My order is delayed or missing—what should I do?
Check tracking first. If there’s no movement for several days, report it within 7 days of the last scan via our contact page. We’ll investigate and replace if needed.
Do you deliver to PO boxes?
We ship to most US addresses, including many PO boxes. Availability can vary by carrier and service.
Returns & Exchanges
What is your return policy?
We offer a 60-day money-back guarantee. If you’re not satisfied, start a return within 60 days of delivery.
How do I start a return or cancel an order?
Use our contact page and include your order number. Our team will guide you through the next steps.
Who is responsible for return shipping?
The customer is responsible for return shipping.
When will I receive my refund?
Refunds are issued within 5–7 business days after we receive and inspect your return.
I received a damaged or incorrect item.
We’re sorry! Please submit photos and order details via the contact page within 7 days. We’ll arrange a replacement or refund.
Can I exchange instead of returning?
Yes—start your request on the contact page and tell us which item you’d like instead.
Ordering & Payments
Which payment methods do you accept?
Major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I modify or cancel my order?
Yes—if it hasn’t shipped yet. Contact us via the contact page with your order number.
How do I use a discount code?
Enter your code at checkout. Codes can’t be combined unless stated otherwise and don’t apply retroactively.
Can I get an invoice?
Yes—email support@getseyes.com and we’ll send your invoice.
Do you support pre-orders or backorders?
Yes—when available. The expected ship date appears on the product page and in your confirmation email.
Subscriptions
How does Subscribe & Save work?
Choose your delivery frequency (e.g., every 30/60/90 days) and save per shipment. You can pause or cancel anytime.
How do I pause or skip a shipment?
Contact us at support@getseyes.com or via the contact page at least 48 hours before the next processing date.
How do I cancel my subscription?
Email support@getseyes.com or use the contact page. We’ll confirm the cancellation.
Can I change the delivery date or address?
Yes—email support@getseyes.com. Changes after processing apply to the next shipment.
Do discounts and gifts apply to subscriptions?
Subscription discounts don’t stack with other codes unless an offer explicitly says so.
Product & Use
What’s the recommended serving?
Follow the product label (e.g., 2 capsules daily with a meal), unless advised otherwise by your healthcare professional.
Can I take this with other supplements or medications?
If you’re on medication, pregnant, breastfeeding, or managing a condition, consult your healthcare provider first.
Are there any side effects?
Generally well tolerated. If you experience persistent discomfort, discontinue use and consult your doctor.
How should I store the product?
Store cool, dry, and away from light. Keep the bottle closed and out of reach of children.
Ingredients & Allergens
Does the product contain common allergens (gluten, soy, nuts, dairy)?
Our specification excludes milk, egg, soy, gluten, nuts, and shellfish. Always check the label and allergen statement.
Are the capsules vegetarian/vegan?
Yes—plant-based HPMC capsules. Confirm on your batch COA if needed.
Where can I read about ingredient origins and standards?
Where can I read the science behind your formula?
See our Science page.
Do you publish heavy metals or residual solvent data?
Yes—check Lab Tests & Certifications and your batch COA.
Lab Testing & Certifications
Do you test every batch?
Yes. Each batch is released on identity, potency, and safety (microbiology, heavy metals). See your COA for results.
Which laboratories do you use?
An ISO/IEC 17025–accredited third-party laboratory. Certificates and details are available on request or on our lab page.
How do I read the COA?
Match the batch/lot on the document to your bottle; review methods (e.g., HPLC, ICP-MS) and acceptance limits. A walkthrough is on the lab page.
Do you support any organizations?
Yes—we support the American Foundation for the Blind (AFB).
Account & Privacy
Do I need an account to order?
No—an account is optional, but helpful for order history and subscriptions. For any account questions, email support@getseyes.com.
I need to reset my password or change my email.
Please email support@getseyes.com. We’ll verify your details and assist.
Where is your Privacy Policy?
See Privacy Policy.
Promotions & Gift Cards
Can I stack discount codes?
Typically no—one code per order unless otherwise stated.
How do I redeem a gift card?
Enter the gift card code at checkout. The balance applies automatically.
Do you offer student or healthcare discounts?
Contact support@getseyes.com for current eligibility and verification.
Do you offer price adjustments after purchase?
Contact support@getseyes.com within the stated promotion window; we’ll advise if an adjustment applies.
Business / Wholesale
Do you offer wholesale or reseller accounts?
Yes. Email support@getseyes.com with your company details and tax ID.
What is the minimum order quantity (MOQ)?
MOQ per SKU is 10 units. Tiered pricing available upon request.
Can I request samples?
Yes—email support@getseyes.com and our team will assist.
Environment & Sustainability
Are your packages recyclable?
Bottles and mailers are recyclable; please follow local recycling guidelines.
What is the shelf life?
Check the label (EXP). When stored properly, the product remains stable through the stated date.
Do you support any causes?
Yes—we support the American Foundation for the Blind.
Customer Support
How can I contact you?
Use our contact page, email support@getseyes.com, or call +1 424-750-6220.
What are your hours?
Mon–Fri, 9:00 AM–5:00 PM PT.
Where can I see my order or subscription status?
Contact us at support@getseyes.com or via the contact page; we’ll provide the latest status and help with any changes.