Return & Refund Policy
We want you to love your Seyes purchase. If not, you’re covered by our 60-day money-back guarantee. We currently ship and accept returns within the United States only.
1. Overview
We stand behind our products with a 60-day money-back guarantee. If you’re not satisfied for any reason, you can request a return within 60 days of delivery.
Note: Our shipping service runs on a 1–2 business day processing time and typical 5–7 business day transit (varies by state). See our Shipping information for more.
2. Return window & eligibility
- Window: request your return within 60 days of delivery.
- Condition: Please return items in original packaging where possible. If you’re unsatisfied after trying the product, you’re still covered by our guarantee.
- Territory: United States, United Kingdom, Canada, Australia, and New Zealand.
3. How to start a return
- Have your order number and email ready.
- Submit your request via our contact page or email support@getseyes.com.
- We’ll reply with the return instructions and the correct return address.
Please do not send returns without contacting us first—this helps us track and process your refund quickly.
4. Exchanges
Prefer an exchange? Start the process on our contact page and let us know which item you’d like instead.
5. Damaged or incorrect items
If your order arrives damaged or you received the wrong item, we’re sorry. Please report this within 7 days of delivery via the contact page and include photos of the product, packaging, and shipping label. We’ll arrange a replacement or refund.
6. Refund timing & method
- Timing: Refunds are issued within 5–7 business days after we receive and inspect your return.
- Method: Refunds are sent to the original payment method. Your bank or card issuer may take additional time to post the credit.
7. Return shipping
The customer is responsible for return shipping. We’ll provide packing guidance when you initiate your return.
8. Order cancellations
If your order hasn’t shipped yet, we can usually cancel it. Contact us as soon as possible via the contact page or email support@getseyes.com.
9. Exceptions & non-returnable items
- Unauthorized returns: Items returned without prior authorization may experience delays.
- Final sale items: If explicitly marked as “Final Sale,” they may be ineligible for return. (We’ll clearly label such offers.)
- Gift cards: Non-returnable and non-refundable except where required by law.
10. Questions & contact
We’re here to help. Start any return, exchange, cancellation, or question via our contact page, or reach us at support@getseyes.com. Phone: +1 424-750-6220.