Shipping Policy

1. Where we ship

We ship to addresses within the United States, United Kingdom, Canada, Australia, and New Zealand. Other international destinations are not available at this time.

2. Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Processing time is separate from carrier transit time.

3. Delivery times

Typical transit times are:

• United States: 5–7 business days
• United Kingdom: 5–9 business days
• Canada: 5–10 business days
• Australia & New Zealand: 7–10 business days

Note: Delivery windows are estimates provided by carriers and are not guaranteed. Rural areas or peak seasons may be closer to the upper end of the window.

4. Rates & free shipping

• Free shipping on orders over $50 USD / £40 GBP / CA$65 / AU$75 / NZ$80.
• Orders below this threshold incur a flat shipping fee, calculated at checkout.
• Free-shipping eligibility is based on order subtotal after discounts and before taxes.

5. Tracking & updates

You’ll receive a tracking email once your package is handed to the carrier. Tracking may take up to 24 hours to update after dispatch.

Didn’t get a tracking email? Check your spam folder or contact us via the contact page.

6. Address changes

If you need to change your shipping address, contact us as soon as possible via our contact page. If your order hasn’t shipped yet, we’ll update it. Once a package is in transit, carrier options may include redirecting to a pickup location or rescheduling delivery.

7. Delivery issues (delays, missing, damage)

Delayed or no movement

If tracking hasn’t updated for several days, contact us via the contact page. We’ll investigate with the carrier.

Marked “Delivered” but not received

Check with household members and nearby neighbors, and look for a notice from the carrier. If still not found, contact us within 7 days of the delivery scan.

Damaged or incorrect items

Report within 7 days of delivery via the contact page and include photos of the product, packaging, and shipping label. We’ll arrange a replacement or refund.

For risk-of-loss information, please see our Terms & Conditions.

8. PO boxes & special addresses

We deliver to most addresses, including many PO boxes. Availability varies by country, carrier, and service level.

9. Preorders, backorders & split shipments

• Preorders/backorders: Expected ship dates will be displayed on the product page and in your confirmation email.
• Split shipments: We may ship items separately to speed up delivery. You’ll receive tracking for each parcel if applicable.

10. Holidays, weather & force majeure

Carrier delays can occur during peak holidays, severe weather, or events outside our control. We’ll do our best to keep you updated.

11. Questions & contact

We’re here to help. Reach us via our contact page, email support@getseyes.com, or call +1 424-750-6220.