Privacy Policy
Effective date:
This Privacy Policy explains how Seyes (“we”, “us”, “our”) collects, uses, and shares personal information when you visit or make a purchase from
getseyes.com. We are a US company and currently ship within the United States only.
1. Who we are & contact
Seyes operates getseyes.com.
Contact us via our contact page, email support@getseyes.com, or phone +1 424-750-6220.
2. Information we collect
| Category | Examples | Purpose (summary) |
|---|---|---|
| Identifiers | Name, billing/shipping address, email, phone, order ID, device/advertising IDs. | Order processing, customer support, fraud prevention, account communications. |
| Commercial info | Products viewed/purchased, cart actions, subscription status, promo usage. | Fulfilment, returns, analytics, personalization, marketing with consent where required. |
| Payment info | Payment method details processed by our payment providers (we do not store full card numbers). | Process transactions, prevent fraud, refunds. |
| Internet activity | IP address, browser type, pages viewed, time on site, referral URLs, cookie data. | Site functionality, security, analytics, and advertising (see Cookies section). |
| Approx. location | Inferred from IP or shipping ZIP. | Shipping, taxes, fraud prevention, localization. |
| Communications | Emails, messages, requests, support tickets, survey responses. | Customer service, support quality, product improvement. |
| Sensitive data | We do not intentionally collect sensitive personal information (e.g., health records). Do not share such data with us in free-text fields. | — |
HIPAA does not apply to our standard consumer operations. Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
3. Sources of information
- Directly from you when you place an order, subscribe, or contact support.
- Automatically via cookies and similar technologies when you use our site.
- Service providers such as payment processors, fulfilment and customer support tools.
- Advertising & analytics partners that help measure or deliver ads.
4. How we use information
- Provide services: process orders, shipping, returns, refunds, and customer support.
- Operate & secure the site: debugging, fraud and abuse prevention.
- Improve & personalize: product development, user experience, recommendations.
- Marketing: emails/SMS (with your consent where required); you can opt out anytime.
- Legal compliance: tax/accounting, responding to lawful requests.
6. Cookies, analytics & ads
We use cookies and similar technologies to operate our site, remember preferences, analyze traffic, and personalize/measure advertising.
Managing cookies
- Browser controls: block or delete cookies via your browser settings (site functionality may be affected).
- Ad choices: opt out of interest-based ads at aboutads.info and networkadvertising.org/choices.
- US state opt-out: see Your privacy rights for “Do Not Sell or Share” options.
“Do Not Track”: our site does not respond to DNT signals at this time.
7. Your privacy choices & US state rights
Your choices (all users)
- Marketing emails/SMS: use the unsubscribe link in our messages or contact support@getseyes.com.
- Account, orders, subscriptions, invoices: contact us at support@getseyes.com.
- Cookies & ads: see controls in Section 6.
US state privacy rights (e.g., CA, CO, CT, UT, VA)
If you reside in a US state with a comprehensive privacy law, you may have the right to:
- Know/Access the categories and specific pieces of personal information we collected about you.
- Delete personal information, subject to legal exceptions.
- Correct inaccurate personal information.
- Opt out of sale or sharing of personal information and certain targeted advertising.
- Non-discrimination for exercising these rights.
How to exercise: submit a request via our contact page or email support@getseyes.com. We will verify your request and respond as required by applicable law.
Opt-out of sale/share: request “Do Not Sell or Share My Personal Information” via our contact page.
Authorized agent: where permitted, you may designate an authorized agent to submit requests; we may require proof of authorization and verification.
Appeals: if we deny a request, you may appeal by replying to our decision email or contacting support@getseyes.com.
8. Security
We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
9. Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention includes transaction records for tax/accounting (e.g., up to 7 years) and customer service records for a shorter period, unless a longer period is required or permitted by law.
10. Children’s privacy
Our site and products are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we will delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices. When we post changes, we will revise the “Effective date” at the top. Your continued use of the site after changes means you acknowledge the updated policy.
Questions about privacy? Use our contact page or email support@getseyes.com. Phone: +1 424-750-6220.